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Santa Maria completes multimillion-dollar public safety dispatch upgrades to improve emergency response

Santa Maria completes multimillion-dollar public safety dispatch upgrades to improve emergency response

The Santa Maria police and fire departments have completed a multiyear project to upgrade their public safety dispatch system that city officials say will improve response times and allow emergency responders to communicate more efficiently.

The upgrades — the result of a 2016 contract between the city and Motorola — include new computer-aided-dispatch workstations, fitting patrol vehicles and fire engines with mobile data computers along with setting up in-car mobile radios and hand-held radios.

The new CAD and records management system cost $3 million, according to city spokesman Mark van de Kamp. An additional $2.8 million will be billed to the city over the next 10 years for maintenance and support provided by Motorola.

On Dec. 3, Chief Information Officer Jeff Marecic gave a presentation about the CAD system to the City Council and outlined the benefits it would provide the city’s police and fire departments.

“It’s a collection of technology applications that delivers real-time information to those that need it to make better decisions and for greater outcomes,” he said. “These applications help our public safety agencies, better inform responders in real time, improve response times, allocate resources more effectively, increase situational awareness, provide for better data collection and analysis.”

Cmdr. Marc Schneider said the dispatch system combined with the city’s geographic information system would ensure that the closest officers would be dispatched when the city receives an emergency call.

“When a 911 call comes in, for (dispatchers) to be able to look at the monitors and see a police officer is maybe two block away from this incident and immediately direct them and at the same time, tell the caller that there’s an officer just blocks away is reassuring,” he said. “Prior to this new system, we didn’t really have that capability unless the officer was telling the dispatcher directly where they were.

“Oftentimes, people are on the other line in a real tense situation wondering how long it’s going to be for help to arrive,” Schneider said.

The mobile data computers in the patrol vehicles allow officers to file reports from their patrol vehicles, reducing the number of trips officers need to make to return to police headquarters, Schneider said.

“Prior to that, they’d have to typically come into the police station, log into a desktop and complete their reports,” he said. “It’s allowing officers to stay in the field and respond from the center of town as opposed to maybe coming from the Betteravia headquarters.”

The new system went into use Nov. 5 and it has already demonstrated benefits to the fire department, according to Chief Leonard Champion.

“We had a unit get dispatched for a medical call and as the captain went into the unit, he pulled up the (mobile data computer) information and saw that the dispatcher had put in there information about a subject with a gun,” he said. “With that information, they were able to adjust the response and approach it in a more safe manner.”

Councilman Mike Cordero, who spent 36 years with the Santa Maria Police Department before his retirement in 2008, said he was happy to see the city adopt new technology.

“This particular program is obviously light-years ahead of where I came from,” he said. “It’s such a welcome opportunity to see this come to our community. It puts us way ahead of other departments.”

Razi Syed covers Santa Maria City Government for Lee Central Coast Newspapers.  Follow him on Twitter @razisyed


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City Government

Razi Syed covers city government for the Santa Maria Times. He is a graduate of Fresno State University and New York University.

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